Do you have a Disaster Plan in place for your phone system?

With hurricane season in full swing and Hurricane Isacc approaching, we wanted to provide you with a few suggestions for protecting your business communications.

One of the many benefits of your hosted communications service from Telovations is the ability to receive calls, even if your primary business location is unavailable or employees have to work from home.  Telovations’ geographically diverse, synchronous platforms ensure that callers will continue to reach your business.

Below are a few key features which you may find helpful in these circumstances. Now is a good time to become reacquainted with these features, spend a few minutes setting up your Disaster Redirect numbers and remind your employees how to use Remote Office, Simultaneous Ring, Sequential Ring or Telovations Anywhere.

  • Disaster Redirect – Stay accessible to customers, even if your offices are closed due to a natural disaster or other unforeseen circumstance.
  • Remote Office – Work wherever you like! Receive and place calls as if you are in the office.
  • Hosted Voice Messaging – Always have your voice mail available and accessible from anywhere.
  • Telovations Anywhere – Use any device (home phone, cell phone, etc.) as your work phone with all of your hosted phone features.

Depending on your service plan, these features can be configured from our online portal. The portal can be accessed by clicking here.

You can contact our customer care team to answer any question you might have by dialing 611 from your Telovations’ phone, calling 877-934-6668 or sending an e-mail to: support@telovations.com.

If your business loses power or connectivity your telephone equipment may not operate. However, if you utilize Telovations equipment as part of your service plan, your auto attendant and voice mail will continue operating if your business loses power. Even if you utilize your own equipment with the Telovations’ solution, you can temporarily setup an emergency message utilizing Disaster Redirect. If you have an analog fax line, you may remove the fax machine connection and plug in an analog phone (such as an inexpensive one you can purchase and that does not require a power outlet) to the wall connection.  This line can be used for outgoing and incoming calls, even during the loss of power. You can then use phone as an Anywhere device.

If your business requires a more robust Disaster Recovery plan, our staff of consultants is available to work with you to design and build a solution to meet your needs.

Below are a few links to additional hurricane preparation information you may find useful:

Above all, remain safe and be assured that Telovations will be available to assist you.

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