Hosted Voice: Part II

By Marc Tribbe

Hosted Voice, beyond just a single business presence to a user, also brings additional inherent capabilities to the business:

  • Seamless location integration to tie your branch offices and users together
    • Everyone in the company cannot only see one another across locations, but can simply extension-dial each other as one company.
  • Having an Automatic Disaster Recovery plan
    • Since all calls are going through the ‘Cloud’ or ‘Hosted Service’ now vs. a premises-based phone system in a back closet, the ‘Hosted Voice’ system knows if your location (or even phone) is there or not.  If not, these calls can be configured to redirect to another number.
  • Mobility – Anywhere, Any time, on Any device
    • You have a business phone on your desk, a mobile phone in your pocket, and a new tablet in your briefcase, a laptop, and a desktop computer.  Let’s face it, this is a lot of hardware and there is a good chance they probably don’t talk or sync to one another.  They should, and they can.
  • Application and Integration availability
    • In my previous post, I described a real scenario, which shows the power of integrating not only your devices together, but also how a ‘hosted business presence’ can trigger such events, seamlessly.

This is what others are saying about Hosted Voice / Hosted VoIP (Voice over IP):

Wikipedia:

“Voice over IP (VoIP) is a family of technologies, methodologies, communication protocols, and transmission techniques for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet.”

PCmag.com:

“Calls can be made and received using regular phones with adapters, IP phones or computers.  A hosted VoIP service provides a “virtual IP PBX” for an organization without requiring a physical PBX.”

Cisco’s Blog:

“A hosted voice service…is the great equalizer.  All employees, no matter where they’re working, have access to the same calling and messaging features through the hosted voice service, including extension dialing and conferencing.”

I Google as much as the next guy, and while I don’t disagree with these definitions, I would like to apply their definitions to my business.

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